Centera Security

We've identified the root cause in our interface's handling of message log data. A temporary fix has been implemented to prevent Error 500 occurrences, and a permanent code change is in progress. It is expected to be deployed within the next hour. ### Affected areas - Attachment data - URL data Thank you for your patience while we resolve this.

We've identified an issue that can occur when viewing message logs. Reducing the number of search results prevents this error in most situations. We are working on a full resolution — thank you for your understanding!

We’re currently upgrading our log processing system to improve performance and reliability. As a result, there will be a temporary delay in generating Quarantine reports. We appreciate your patience and apologize for any inconvenience this may cause. Our team is working diligently to resolve this as quickly as possible. We’ll provide an update once everything is back to normal.

**Wednesday, 11 February 2026** **22:00 – 23:00** (CET) **21:00 – 22:00** (UTC) Some of our online web services will be **temporarily unavailable** for approximately **10 minutes** during this window. This short maintenance is required to upgrade our backend services, delivering improved performance and new features in the future. ### Affected Services **Centera Email Defence** Access to https://email.centerasecurity.com Release of messages Preview of quarantined messages **Centera Email Defence M365** Access to https://m365.centerasecurity.com Release of messages Preview of quarantined messages ### Unaffected Services - **Inbound** and **Outbound** email services - All scanning and security protection systems All core protection services will remain **100% operational** throughout the maintenance period. We apologise for any inconvenience this brief downtime may cause and thank you for your understanding. If you have any questions, please don't hesitate to contact our support team.